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Best Customer Service Experience EVER!
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| brorobin |
Posted on 02/08/12 - 8:33 PM
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Joined: 07/11/09
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Just wanted to give a personal "Shout Out" for our friend Sue at Twin Cities Marine (One of the Sponsors on this Site).
Last year I called her to get info on a new Rub Rail Kit for my 1972 13'. Mind you only one phone conversation. When I called today, as soon as I gave her my name she began to tell me that we spoke on February 18th last year at 9:30 a.m. and she told me what boat I had and exactly what we had talked about. (Sue keeps a data base of her customers and potential customers with all pertinent information, WOW.) She has a wealth of knowledge and an abundance of personality that leaves you saying, "This is what our nation needs to come back to in customer service!" She helped me with my Run Rail Kit order and also mentioned something else we had talked about and I added that to my order and saved some more money.
I had read on here how folks have sang her accolades, but I had not had the privilege of the "SUE EXPERIENCE". She by far is the best customer service/sales personnel that I can remember ever working with.
Robin Chaplin
1972 13 Sport - 1994 25hp Mercury
It was my Dad's, now it's Mine, one day I'll pass it down, 'til then it's Happy Whalering. |
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| JamesP |
Posted on 02/08/12 - 9:24 PM
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Posts: 16
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Joined: 11/02/11
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Ditto here. I spoke with sue for the first time today, and boy she far exceeded any and all expectations. Twin cities will be my vendor of choice from now on. Thanks Sue! and all the other members who have made such positive comments on Twin Cities.
JamesP 1969 13 sport
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| Gamalot |
Posted on 02/09/12 - 5:28 AM
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Joined: 06/21/10
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The lucky ones are those who live close enough to Twin Cities to deal with Sue in person on all their boating needs. I love dealing with a reputable family run business and there would be no question about who would get my business.
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| SternSaver |
Posted on 02/18/12 - 10:45 AM
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Posts: 21
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Joined: 09/25/11
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I bought my last boat from them sight unseen and I ordered a Montauk windshield from Sue. And I live in CA! That should say something. Really good people over there. Once they pick up the Stern Saver product, then they will be perfect 
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| NauticalLumber |
Posted on 02/18/12 - 3:21 PM
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Posts: 160
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Joined: 01/09/08
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Sue at TCM is the best. No doubt about it!
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| Yiddil |
Posted on 02/18/12 - 8:53 PM
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Joined: 04/29/05
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Sue dosn't walk on water.....she invented it
We go back some ways now but she's a one of a kind a truly special soul
Henry aka The Yiddil
Henry AKA THE YIDDIL |
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| dominguez1959 |
Posted on 07/04/14 - 7:24 AM
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Posts: 30
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Joined: 06/12/12
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Im a total supporter of Twin Cities marine --Your customer service is incredible- I live in NY but I shop at Twin cities--Thank u SUE
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| saumon |
Posted on 07/04/14 - 11:12 AM
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Joined: 05/15/12
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Chuck Norris learn everything he knows from Sue!
1991 Outrage 17' I - 2005 E-Tec 90hp |
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| wlagarde |
Posted on 07/04/14 - 11:33 AM
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Joined: 07/21/13
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Yes - She is great. Purchased some items from her for my restore. She is also very friendly.
1976 Sport 15 w/ 2005 50hp Nissan 2 stroke |
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| gchuba |
Posted on 07/04/14 - 11:43 AM
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Posts: 1675
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Joined: 03/31/13
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Sue gave me a great tip for addressing the odd angles for installing through drain tubes (undersize the diameter of the cinching bolt so the end is a little sloppy to match the angle). Gave me the information after I already purchased bulk materials and tool from other source. I will definitely return the favor for my future needs. Hat's off.
Garris
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