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do these guys exist???
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| titanbuilder |
Posted on 07/17/08 - 2:46 PM
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Purchased a consol from Specialty 2 weeks ago,have e-mailed them numerous times..all to no avail,need more parts but i am skeptical, no communication!! has anyone any reassurance they can offer????
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| Binkie |
Posted on 07/17/08 - 2:56 PM
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Did you send money, and not get any parts?
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| titanbuilder |
Posted on 07/17/08 - 4:56 PM
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Yup , sure did. My concern is the lack of communication on there part,i have sent numerous e-mails requesting info on other items they manufacture, and nothing.....no word , so then i attempt to find a phone listing for there company...nothing. Sheesh, I cant imagine running my business like that.
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| Phil T |
Posted on 07/17/08 - 5:18 PM
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Titan -
Found their address on their website under contact us:
30386 Esperanza Suite 500 Rancho Santa Margarita CA 92688
No luck in finding an web listings, DBA etc. Google drive by photos shows flex office space and no signage.
If you can find a business next door, give them a call and ask if they are still around.
1992 Outrage 17 I
2019 E-TEC 90, Viper 17 2+
2018 Load Rite Elite 18280096VT |
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| howard Werner |
Posted on 07/17/08 - 5:36 PM
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they do exist and I have had many emails back and forth with Eric in my search for some specific hardware. Not sure why you are having trouble but Eric has always gotten back to me. Perhaps he is away from the office???
Let us know if you continue to have troubles.
Howard
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| CapnJs |
Posted on 07/17/08 - 5:49 PM
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I've had very good luck with them and always been pleased with the products and their quick response and fast shipping.
It's July so he could be on vacation?
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| adrian961 |
Posted on 07/17/08 - 9:24 PM
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I made a request via e-mail a while back to this company on a bow cushion. Never heard back.
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| Erik Selis |
Posted on 07/18/08 - 2:00 AM
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Glad to hear about this. I was planning to order some stuff from them as well. I think I'll wait a bit before ordering. Please keep us informed.
Erik
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| titanbuilder |
Posted on 07/18/08 - 2:39 AM
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Thanks,All for the feedback.....as of right now, i am not doubting the integrity of the company,just curious as to the lack of response from them,didn't think of the vacation angle,we will see what happens....Thanks. Steve
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| titanbuilder |
Posted on 07/18/08 - 3:00 AM
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Well,after posting the above..i opened my e-mail...and Voilia.....e-mail from Eric.....so i guess my concern was unfounded, all is well.
Sometimes i forget that others get busy too.......
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| Grady95 |
Posted on 07/18/08 - 6:53 AM
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That's good to hear. I have ordered a few things from them and always been completely satisfied. I don't think they are a brick and mortar operation to speak of, as in showroom, warehouse type physical address, but that's not required anymore. As you say, sometimes we all have too many balls in the air and one gets dropped. Let's give them the benefit of the doubt for now. Sometimes little companies get big faster than their systems can keep up with. That's probably the case here.
Grady
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| DaveS |
Posted on 07/18/08 - 5:00 PM
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That's good to hear...I was going to ask Santa for a few things from them this Christmas...I've been really good! Really, I have.....
Edited by DaveS on 07/18/08 - 5:01 PM |
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| jorders |
Posted on 10/01/08 - 2:42 PM
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i just bought a leaning post for my Outrage from them and it is really nicely done. he was a little hard to contact from time to time but all in all, he did come thru. i think that Eric is basically a one man show when it comes to communication. keep trying.
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| CES |
Posted on 10/02/08 - 6:36 AM
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Eric is not out to scam you from your money. West coast guys are a little more laid back than you east coast fellas.
I've had great success with Specialty Marine and Eric frequents this website too.
Cliff
1966 13' Sport with a 1993 40hp Yamaha 2 Smoker |
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| Blue_Northern |
Posted on 10/02/08 - 9:18 AM
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This has been a topic with several vendors who supply Whaler related items. Go back and do a search in the forum for Specialty Marine (CLICK HERE I have done it for you) and you will see that he has come through and with great QUALITY. I am planning to order seat cushions for both my coolers through them -- compared to the stock igloo ones out now his are really nice.
Rob
1973 Outrage/Lo-Pro Conversion |
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