Posted by Jay Fitz on 05/22/12 - 7:39 AM
#21
Phil T wrote:
While this is a frustrating experience, I would like to remind all members that name calling and derogatory comments are not constructive.
While it is appropriate to discuss service problems with a vendor, disputes between the customer and the vendor should be addressed between the parties directly. WhalerCentral is not a forum for mediating disputes.
Sometimes the only recourse, or the only way to get a vendor to reply, is to bring the issue to the masses and get attention that way. This also gives the vendor a chance to tell his side and/or correct the issue in a public way. In general, if it is handled properly, both sides come out OK and any "bad press" is quashed.
This happens on almost all forums in all industries. But, in agreement with Phil, it should always be handled in a constructive, professional way.