Posted by siegrist on 05/22/12 - 6:59 AM
#18
butchdavis wrote:
Let's see, a guy orders a custom made product in April, he is told four to six weeks for delivery, on 21 May (doing the math that is a MAXIMUM of seven weeks from the date of his order) he bashes the vendor and infers that the vendor has lied to him because he has failed to have his hand held and his product may be a week overdue?
Is it just me or was a little extra patience called for in this case? If I was Mike I couldn't wait to refund this guys money and put him on the sierra list.
I suppose that is one way to look at it. The other would be that he hasn't left me any reason to make me believe that I would actually receive anything in the next few weeks or months for that matter. Also, don't fail to take a look around and see that I'm not the only person who got nervous/frustrated/irritated by the lack of communication and lack of delivery of products paid for. A lot of things added up to making me want to bail out on this order. I'm not sure how patient you expect me to be when the project is already over the timeline (a week or even a day is over for me) and I have a family that enjoys boating together once memorial day rolls around.
All I was hoping for (feel free to ask Mike about the tone and context of my voicemails to him) was just a simple call back that would have taken 10 seconds out of his day to let me know the status of the order. I think waiting over a week for a call that never came, after a project is already overdue, is long enough to warrant a little suspicion on my end. Especially since someone a few threads down has been waiting a year a and a half for a product.
My patience ran out whether that works for you or not.