---

Mike,

As I posted earlier, I already contacted my credit card company to let them sort this out. I think after hearing you tell me in early May that it was being "painted and shipping out shortly", leaving you several voicemails with no call return calls, and seeing other people receiving the same similar silent treatment, I had no real other choice. The season is way too short for me to gamble on whether or not you were going to deliver a product to me that I paid for. If I were a much wealthier person who had this money/time to lose, I would have waited it out because your woodwork really looked incredible. After calculating the risk though based on recent threads with other customers of yours, I truthfully got concerned enough that 90 days would go by and then I would be left with no recourse from the CC company.

I'm in a seasonal line of work as well and it should never be used as an excuse for why you can't better communicate with your paying customers during your busy season. Maybe under-promising and over-delivering would be a better approach in the future.