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I tend to handle those sorts of situations (one recently) in the following manner: 1) Be patient. So far it seems you have. 2) Be persistent. I call once a day or every other day past the agreed upon delivery date. 3) I do not ever return to them for anything ever.

There are too many people around willing to work hard, agree to a commitment and follow through for me to return with my hard earned money and cherished possessions to someone who is unwilling to do their best! I do mine and expect the same from others. That includes clearly communicating when problems arise that interfere with previously made agreements.